Internet Services / Data Communications


STPI has been the pioneer as Data Communication Service Provider in India since 1993. In 1993, STPI- Bengaluru provided nx64 Kbps data communication connectivity to STP units through Intelsat F3 Standard Earth Station (ES) as the First International Gateway. STPI started providing last mile connectivity (point-to-point) to customer premises through owned RF/Microwave. STPI was then the first organisation to provide point-to-multipoint Microwave Radio network for Internet services in India. STP units within 30 km radius of the ES are connected through line-of-sight point-to-multipoint TDMA microwave links.

STPI caters to the data communication needs of the quality conscious Indian IT industry by providing SoftNET Services. Integrated network service called SoftNET Services, which include SoftPOINT service, providing Point-to-Point International Private Leased Line Connectivity (IPLC) and SoftLINK service, providing Internet Leased line Connectivity to software exporters doing offshore development.

STPI also holds the Unified license for Category-A Internet Service Provider (ISP) with ALL INDIA as the service area. In fact, STPI is the first commercial Internet service provider of India and the first to offer Digital Private Line through multiple-access radio network. STPI’s National service delivery and management infrastructure includes 61 independent gateways through NOCs at STPI centres.


The salient features of the SoftPoint services are:

  • High security and reliability - the point-to-point and dedicated link via telecommunication network provides maximum security and reliable transmission
  • Cost-effective - saves substantial cost on international communications
  • Latest Network Management tools are used to manage the services end-to-end
  • End interfaces available are ethernet, fast ethernet, gigabit ethernet etc.
  • Single point contact for all support activities
  • Fault logs available on the intranet


  • Network Redundancy at all levels (ie., last mile, router, switch and connectivity to Internet gateway on transmission level)
  • Robust Network with multi-homed gateway
  • 24x7x365 technical support, handled by well-qualified technical team
  • Online bandwidth statistics to monitor the usage and enable customer to forecast future requirements
  • An ISO / IMS/ ISMS certified organisation
  • Service Level Agreement (SLA) uptime of more than 99.5%
  • Bandwidth on Demand (BoD) service for the existing Internet Leased Line Service customers

Last Mile Connectivity (Local Loop)

In the early 90s, the IT industry was growing and the demand for bandwidth was huge. While international bandwidth was available, there was a shortfall in the last-mile connectivity. To address the last mile connectivity challenges, STPI provided Microwave network catering to the immediate needs of the customers. This network was further strengthened by the addition of Point-to-Point radio networks enabling the delivery of a 2 Mbps or more bandwidth over the last mile.

STPI uses the latest software tools to design the microwave link and the same is tested in-house before implementation. Over a period of time, STPI microwave network has evolved to be one of the biggest microwave networks in use for data communication and has now become a true multi-vendor network.

During the post-millennium era, private operators participated in this segment and delivery of services through copper/fibre based last mile connectivity has become a reality. STPI has established a collaboration with all major service providers to service last mile over copper and fibre. With the last mile on copper / fibre there is considerable improvements in quality of service such as reduced delay, multiple redundancy options etc. The last mile service providers have designed the last mile in such a manner that the fibre is extended very near to the customer premises. This ensures that the last mile connectivity to the customer premises is only a few meters. The fibre switches of all the major service providers are located at STPI NOC, which reduces the provisioning time and increases the efficiency in case of troubleshooting.

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