Citizens Charter


Make India a global Information Technology power and one of the largest generators and exporters of software in the world.


To boost software export and services from the country by promoting IT/ITES industry.


  • To provide statutory and other promotional services to the exporters by implementing Software Technology Parks (STP)/ Electronics and Hardware Technology Parks (EHTP) Schemes and other such schemes which may be formulated and entrusted by the Government from time to time.
  • To promote micro, small and medium entrepreneurs by creating conducive environment for entrepreneurship in the field of IT/ITES.
  • To provide data communication services including value added services to IT / IT enabled Services (ITES) related industries.
  • To promote the development and export of software and software services including Information Technology (IT) enabled services/ Bio‐IT.

Objectives are fulfilled through

  • STP/EHTP Schemes: Implementation of STP/EHTP Schemes for IT/ITES industry
  • Incubation Services:Creating conducive environment for IT/ITES SMEs by providing ready to work infrastructure.
  • Data communication: Providing quality datacom services to IT/ITES industry with negligible down-time.

Service Standards

STPI Statutory Service Process-Time Frame

Description of ServiceTime Frame adopted in STPI(in days)

Registration under STP Scheme

- Issue of Letter of Permission10
- Legal Undertaking-cum-endorsement of CG3
- Issue of Green Card2

Renewal of Registration

-Issue of letter of Permission3
-Legal Undertaking-cum-endorsement of CG3
-Issue of Green Cardsame day

Post Registration Amendments

Enhancement of CG2
Expansion of Location with endorsement of GC2
Change of Location with endorsement of GC5
Change of Name with endorsement of GC2

Capital Goods Related

Import Certificate2
Indigeneous Procurement Certificate2
Re-export Certificate2
NOC for Repair/Replacement of CG2
Inter-Unit Transfer permission of CG2
Destruction of CG2
Donation of CG2

Export Related Activities

Certification of SOFTEX30
Sub Contracting Permission5
DTA Sales Entitlement Permission2

Exit from STP Scheme

Debonding of Location/Premises (complete)5
Final Exit5


De-bonding of Location (Partial)2
CST Reimbursement7
Issue of Cheque against CST Reimbursement claim after1
Receiving the Funds 

Grievance Redress Mechanism

Contact details

  • Dr. Devesh Tyagi, Senior Director

    Software Technology Parks of India, An Autonomous Society under
    Ministry of Electronics and Information Technology
    Plate – B, 1st Floor, Office Block – 1, East Kidwai Nagar, New Delhi - 110023

    + 91-11-2462 8081

Responsibility Centres

  • STPI centers
Back to Top